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Frequently Asked Questions

Please browse through some of the most common questions our clients have about the destinations we plan and if you don't see something you need an answer to, please reach out to us and we'll gladly get in touch.

  • Are You a Travel Agency
    A traditional travel agency only works to make a reservation for you. We go well beyond just making the reservation by providing you with services and support that you won't get anywhere else.
  • What is a Story Guide?
    A Story Guide is a Your Story Travel agent who specializes in providing you personal, concierge vacation planning service A Story Guide works with you to determine what type of vacation expierience you would like to have and then uses their knowledge and expertise to guide you through this chapter of your story.
  • What Services Do You Provide?
    We'll help you find the perfect resort, room and ticket plan that suits your family's needs. We will book your dining reservations when the time comes and before you leave for your trip, you'll even receive a package containing our best tips to make vacation magic happen while on your vacation. It will include all of your travel documents and our best advice so there are no surprises waiting for you.
  • How do I get started with the planning process?
    Getting started is easy. Simply contact us for a free, no obligation quote and one of our Story Guides will reach out to you as soon as possible to work with you.
  • Can I Still Use Your Services If I Already Booked With Disney?
    If your vacation was booked directly with Walt Disney Travel Co., Inc either by phone or on their web site, the company will transfer it to our agency without any additional fees - AND YOUR RESERVATION NUMBER STAYS THE SAME! In order to transfer your reservcation, it must not be paid in full and it can't have been made more than 30 days ago so if it has recently been made, contact us and we'll transfer it for you.
  • What's the difference between the Walt Disney World Resort and Disneyland Resort?
    The primary difference is that the Walt Disney World Resort is in Orlando, Florida while the Disneyland resort is in Anaheim, California. The Walt Disney World Resort is home to 4 theme parks, 2 water parks, the ESPN Wide World of Sports, over 25 resorts, 250 restaurants and so much more. At the Disneyland Resort, there are 2 theme parks, 3 resorts, and 23 restaurants. There is also a considerable land size difference between the two destination. Disneyland is only 100 acres while the Walt Disney World Resort is 40 square miles or roughly the same size as San Francisco!
  • Is the Walt Disney World Resort open?
    Yes. The Walt Disney World Resort is open. There are some Disney Resort hotels and other areas that are not, as of this time, being scheduled for reopening yet. All Guests, including Disney Resort hotel Guests, must have both valid park admission and a theme park reservation to enter one of the parks.
  • How much does a Walt Disney World Resort vacation cost?
    The price can vary greatly. A trip to the Walt Disney World Resorts can vary greatly and is based on the experience you are looking to have. With so many wonderful, varying options, the best way to get an idea of the cost is to contact us for a free, no obligation quote.
  • Can I make payments on a Walt Disney World Resort Vacation?
    Yes! A deposit of $200 will hold your reservation and you can make periodic payements on your vacation. This layaway program allows us to hold your room and start the planning process. Your vacation must be paid in full 30 days prior to your arrival and is 100% refundable up to 30 days prior to your arrival.
  • How far in advance canI book a trip to Disney World?
    At trip to the Walt Disney World Resorts should be planned, at minimum, between 3-6 months in advance. It takes a lot of planning to visit the Walt Disney World Resort. Park reservations are required to enter a park and dining reservations are made 60 days in advance. The further out you plan your vacation, the better your chance of getting the reservations and experiences you want.
  • When should I book a Walt Disney World vacation?
    As soon as possible. Due to Covid protocols, avaliability at the Walt Disney World Resorts is limited so we recomend that as soon as you know you want to visit, you should contact us to book your visit. The further out you plan to visit, the more likely you are to get all the reservations you are looking for.
  • Is the Disneyland Resort Open?
    Yes. The Disneyland Resort is currently open to residents across the country. Certain theme parks, hotels, restaurants and other locations are limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities are modified, have limited availability or remain closed. Park admission and offerings are not guaranteed.
  • Is Disneyland Better Than Disney World?
    Each of these destinations are unique and offer experiences that you'll only have at their respected parks. Disneyland is the original park and is where Walt had a hand in each detail. He walked the streets, rode the rides, and poured his heart and soul into this park. If you're looking for the most nostalgia, then Disneyland is the park for you.
  • Is Universal Studios open?
    Yes! Universal Studios is open with Covid protocols in place to ensure your safety. Enhanced cleaning is in place. Face coverings are not required for fully vaccinated individiuals.
  • Are Universal Studios park tickets refundable?
    No. Once purchased, park tickets are non-refundable and must be paid in ful at the time of purchase. This policy does not apply to park tickets which were purchased as part of a Universal Studios package that includes a resort reservation.
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